SLA
When rhythmees is down
On the Klub+ and Enterprise plans we guarantee rhythmees's availability. If it is down for longer in a month than stated below, you get a credit on your next invoice.
| Per calendar month | Klub+ | Enterprise |
|---|---|---|
| Target availability | 99% | 99,5% |
| Response to a reported outage | within 1 business day | within 4 hours on a business day |
| Credit of 10% of the monthly price | outage over 8 h | outage over 4 h |
| Credit of 25% of the monthly price | outage over 24 h | outage over 12 h |
How it's calculated
- An outage is the time when members cannot sign in to the portal or cannot make bookings, as measured by independent monitoring that checks every 5 minutes.
- The credit must be claimed in writing within 14 days after the end of the month. It is deducted from the next invoice; no money is paid back.
- The credit for a month is at most 25% of the monthly price. No other compensation for damages is provided.
- Not counted: announced maintenance (announced at least 48 hours ahead, at most 4 hours a month), outages caused by the club or its users, undelivered e-mails and push notifications, and force majeure.
The full text, including the basic level for every plan: Operating and support terms (SLA).